TERMS AND CONDITIONS

Boxhall is a trading name of Boxpark Limited.

Boxpark Limited (“we”, “us”, “our” or “Boxpark”), provides a variety of online services through its websites (“Websites”). These Terms and Conditions apply to any Websites which contain or reference them.

Please refer to the relevant terms (collectively, “Terms”), which apply as follows:

● Terms of Use: these apply to the services we provide through any of our Websites which reference these Terms and Conditions.
● Terms of Sale: these applies to orders you place for products using any of our Websites that include an ordering feature.
● Booking Terms: these apply to reservations you make at our premises.
● Loyalty Programme Terms: these apply to your participation in our Black Card customer loyalty programme.

Please read the Terms and our related Privacy Policy and Cookie Policy carefully before you use our Websites, as these will apply to you when you use them. By using any part of our Websites you confirm that you accept these terms and conditions and that you agree to comply with them. Every time you use a Website please check the Terms to ensure you understand the Terms that apply at the time of your use.

We may revise the Terms from time to time for any reason, including to reflect changes in relevant laws and regulatory requirements so please check this page occasionally to ensure that you are happy with any changes.

We take your privacy seriously. Please see our Privacy Policy to find out about how we collect and use your personal information and your data protection rights.

Terms of Use

These Terms of Use tell you the rules for using our Websites. Please see our main Terms and Conditions for more details about our Websites.

Our Websites are operated by Boxpark Limited (we, us or our). We are incorporated in the UK with the company registration number 07236390 and our registered office address is Unit 37-41, 2-10 Bethnal Green Road, London, E1 6GY.

We are a limited company.

To contact us, please email data@boxpark.co.uk.

By using our Websites, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these terms, you must not use any of our Websites.

We recommend that you print a copy of these terms for future reference.

Further terms and conditions and policies, in addition to these Terms of Use may apply to your use of our Websites. Please see our main Terms and Conditions for a full list of any additional terms.

We amend these terms from time to time. Every time you wish to use a Website, please check these terms to ensure you understand the terms that apply at that time. These terms were last updated on the date that appears at the top of this page.

We may update and change our Websites from time to time to reflect changes to our products, our users’ needs and our business priorities or for other reasons.

Our Websites are made available free of charge.

We do not guarantee that our Websites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Websites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Websites through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our Websites are directed to people residing in the United Kingdom. We do not represent that content available on or through our Websites is appropriate for use or available in other locations.

You must make sure that all the information you provide if you register with our Websites is true, accurate, current and complete.

If you change any of your registration details (such as your email or postal address), you must update your account.

If you choose, or you are provided with, a user identification code, password or any other piece of registration information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you do so, you will breach these terms and may be responsible for any activities on your account.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at data@boxpark.co.uk.

We are the owner or the licensee of all intellectual property rights in our Websites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Websites for your personal use and you may draw the attention of others within your organisation to content on our Websites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status as the authors of content on our Websites must always be acknowledged.

You must not use any part of the content on our Websites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Websites in breach of these Terms of Use, your right to use our Websites will cease immediately and you must return or destroy any copies of the materials you have made.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Websites or any services provided via, or in relation to, our Websites. This includes using (or permitting, authorising or attempting the use of):

• any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Websites or any data, content, information or services accessed via the same; or

• any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard.

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Our Websites, their content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom (Permitted Territory). By continuing to access, view or make use of any Websites and any related content and services, you promise and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of our Websites and any related content and services.

The content on our Websites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Websites.

Although we make reasonable efforts to update the information on our Websites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Websites is accurate, complete or up to date.

Where our Websites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

If you wish to complain about any content, please contact us by email at data@boxpark.co.uk.

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and services to you, which will be set out in our Terms of Sale (for product sales), our Booking Terms (for reservations made at our venues), and our Loyalty Programme Terms (for participation in our black card loyalty programme).

• We exclude all implied conditions, warranties, representations or other terms that may apply to our Websites or any content on it.

• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our Websites; or

• use of or reliance on any content displayed on our Websites.

• In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;

• business interruption;

• loss of anticipated savings;

• loss of business opportunity, goodwill or reputation; or

• any indirect or consequential loss or damage.

• Please note that we only provide our Websites for domestic and private use. You agree not to use our Websites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

• If our Websites damage a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us or reasonable anti-virus software and similar safeguards on your device.

We will only use your personal information as set out in our Privacy Policy and Cookie Policy.

We do not guarantee that our Websites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Websites. You should use your own virus protection software.

You must not misuse our Websites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Websites, the server on which our Websites are stored or any server, computer or database connected to our Websites. You must not attack our Websites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Websites will cease immediately.

You may link to the home page of each of our Websites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of them.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Websites in any website that is not owned by you.

Our Websites must not be framed on any other websites, nor may you create a link to any part of our Websites other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Websites other than that set out above, please contact us by email at data@boxpark.co.uk.

If you are a consumer, please note that these Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms of Use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Boxpark and its brands and its and their respective logos are trade marks of Boxpark Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our Websites.

Terms of Sale

Who we are. We are Boxpark Limited (we, us or our). We are incorporated in the UK with the company registration number 07236390 and our registered office address is Unit 37-41, 2-10 Bethnal Green Road, London, E1 6GY.

How to contact us. You can contact us by emailing us at data@boxpark.co.uk or at Customer Services, Boxpark Ltd, Unit 37-41, 2-10 Bethnal Green Road, London, E1 6GY.

How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Our products. You can find everything you need to know about us and our products on our Websites before you order. We also confirm the key information to you in writing after you order, either by providing access to that information by email or in your online account.

How we use your personal information. How we use the personal information you give to us and that we otherwise receive is set out in our Privacy Policy.

The date from which these Terms of Sale apply. These Terms of Sale apply from the date they were last updated which appears at the top of this page.

These are the terms and conditions on which we supply products to you. By purchasing any products from us, you enter into a contract with us on these terms. You may wish to keep and electronic or paper copy of them for future reference.

These terms together with our Privacy Policy, Cookie Policy, Terms of Use and other terms and conditions set out on our main Terms and Conditions will apply to your order. Please read them carefully before you submit your order to us. If you think that there is a mistake in any of these terms, please contact us to discuss.

Changes relating to new orders. We reserve the right to change these terms at any time. Any amendment to these terms shall be effective exclusively for all new orders submitted following the publication of the amendment on the relevant Website. Please check the terms and conditions posted there before placing your order as they may have changed since your last visit.

Minor changes relating to existing orders. We can always make changes to these terms and the products once you have placed your order:

a) to reflect changes in relevant laws and regulatory requirements; and

b) to address any health and safety issues.

We can withdraw our products. We can stop providing a product, such as a type of food or drink or a specific product. We will let you know at within a reasonable period in advance and refund any sums you have paid in advance for products which will not be provided.

If you are placing an order using our Websites, they will guide you through the steps you need to take to place an order with us. When you click ‘Pay Now’ or similar purchase button you are under an obligation to pay. We will explain and guide you through the steps you need to take to place an order with us. We can process and finalise your order in the English language only.

If you have paid a deposit as part of a reservation booking, please contact our team when you arrive on-site and do not place your orders using our Websites. Please see our Booking Terms for further information about reservation bookings.

The images of the products on our Website or in our marketing are for illustrative purposes only. Your products may vary slightly from those images. We shall not be liable for any inadequacy of the images of the products displayed on our Websites or in our marketing arising from such technical limitations.

The packaging of the products may vary from that shown in images on our Websites or in our marketing.

When you order products from us you are making a legal offer to buy the products. We will contact you to confirm that we have received your order. A contract is only formed when we contact you again to confirm we have accepted it.

Sometimes we reject orders, for example, if the products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the products. We may refuse to supply your ordered products if we cannot verify your age when we deliver your products (where the product is age-restricted). If we reject your order or refuse to supply your product, we will let you know as soon as possible and refund any sums you have paid.

You may access your order by clicking on the relevant order history section within your account on our websites. Your order will also be stored and filed in our order management system.

The price of the products (which includes VAT) will be the price indicated during the order process when you placed your order. We take all reasonable care to ensure that the price of the products advised to you is correct. However please see sections 4 and 9 for what happens if we discover an error in the price of the products you order.

You must pay for the products before we dispatch them. We will charge your credit or debit card or otherwise take payment at the time you pay for the products.

You own the products once we have received payment in full and you have received your products.

If the rate of VAT changes between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

From time to time we may offer promotional discounts and offers on our products. All promotions are subject to separate terms and conditions found on our website.

Some promotions require the use of promotional codes including quick response (QR) codes that we make available to you. These codes can be redeemed online at the time you purchase your subscription by entering the code into the relevant box subject to the terms of the promotion to which they relate.

We may make these codes available on our Websites, by email or other marketing materials or through a third party. The availability and use of promotional codes may also be subject to additional terms and conditions which we will make available to you at the time of the promotion. Details of the validity period of a promotional code will be made available at the time of its issue.

Promotional codes cannot be exchanged for cash. We do not permit the sale, trade or purchase of promotional codes in any way. This also applies to promotional codes published by third parties.

Promotional codes cannot be used in conjunction with each other nor any other special offers or discounts except where expressly stated otherwise.

Purchases that you make from some of our Websites may be eligible purchases under our loyalty programme if you are validly registered with that programme. Please see our Black Card Loyalty Programme Terms for more information.

The products that you order and purchase will be delivered to your table.

We do not deliver any products at any locations other than the premises you have specified at the time you place your order.

When your order is ready, your ordered products will be delivered to you.

You are responsible for ensuring you are available to receive products that you order.

If you leave the premises at the time we deliver your products, you will not be entitled to redelivery or to any refund of all or part of your order.

If our supply of your products is delayed by an event outside our control such as a power cut or flooding at our premises, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team using the details on our Websites or by speaking to our staff on-site to end the contract and receive a refund for any products you have paid for in advance, but not received.

TERMS RELATING TO PRODUCTS
20 Delivery costs and timescales

We do not charge for any delivery of any orders.

We deliver products that you order on the day of your order during your visit to our premises.

OUR RIGHTS TO END OUR CONTRACT WITH YOU
21 We can end our contract with you

We can end our contract with you for the products and claim any compensation due to us if you do not:

a) make any payment to us when it is due; or

b) if, at the time of delivery you are not present or available in the relevant premises to receive the products you have ordered.

CANCELLATION AND RETURNS
22 You do not have a legal right to cancel or return your order

All products that can be ordered from usually deteriorate rapidly once supplied. Due to the nature of the products, you do not have a legal right to a cooling off period or other right to cancel or return your order. This does not affect your legal rights in relation to products that are misdescribed, defective or not delivered to you.

WHAT TO DO IF YOU HAVE AN ISSUE WITH YOUR PRODUCT
23 You have rights if there is something wrong with your products

We honour our legal duty to provide you with products that are as described to you on the Website or App from which you ordered them and that meet all the requirements imposed by law. If you are buying products from us, we have a legal obligation to supply them in conformity with the contract. For detailed information about your rights please visit the Citizens Advice website www.citizensadvice.org.uk. Nothing in these terms will affect your legal rights.

Unfortunately, we understand that on rare occasions, you may experience issues with our products. If you think there is something wrong with products, purchased from us, please contact our staff at the premises from which you purchased the products. The terms in the “Cancellation and returns” section do not apply, and we will deal with the problem according to your consumer buying rights.

If you wish to exercise your legal rights to reject products you must return them in person to where you bought them.

OUR RESPONSIBILITY FOR ANY LOSSES
25 Our responsibility for loss or damage suffered by you

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

a) Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

b) Caused by a delaying event outside our control. As long as we have taken the steps set out in section 19 we are not responsible for delays outside our control.

c) Avoidable. Something you could have avoided by taking reasonable action. For example, by spilling your drink or dropping your food because you did not take reasonable care.

d) A business loss. We are not liable for business loss. We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

26 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:

a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

b) for fraud or fraudulent misrepresentation;

c) for breach of your legal rights in relation to the products including the right to receive products which are:

i. as described and match information we provided to you and any sample provided to you;

ii. of satisfactory quality;

iii. fit for any particular purpose made known to us;

iv. supplied with reasonable skill and care; and

v. for defective products under the Consumer Protection Act 1987.

a) You can contact our Customer Services Team: If you have a problem with your order or products, or a complaint, please contact our Customer Service Team in the first instance. The team are available by email at data@boxpark.co.uk and will do their best to resolve any problems you have with us or our products.

b) You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

c) Local laws still apply: As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.

a) We can transfer our contract with you, so that a different organisation is responsible for supplying your products. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You can only transfer your contract with us to someone else if we agree to this.

c) Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

d) If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

e) Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.

Booking Terms

Terms governing bookings made via the Boxhall Website, phone or email and then confirmed by way of Confirmation Email for the provision of goods and services.

1. DEFINED TERMS

1.1 Arrival Date. Means the date you will arrive at the name of the site as agreed to in your Booking and upon receipt of your Confirmation Email.

1.2 Balance. Means the total cost of the products selected via your Menu Selections less any deposit if already paid.

1.3 Booking. Means making a reservation for the provision of products at the name of the site via our website or by phone and subsequently confirmed by receipt of a Confirmation Email.

1.4 Confirmation Email. Means the email we send to you to confirm our acceptance of your Booking and which contains a Confirmation Number.

1.5 Confirmation Number. Means the numeric code contained in your Confirmation Email and which is proof of our acceptance of your Booking.

1.6 Days. Any reference to days, except where expressly stated, shall exclude weekends and bank holidays.

1.7 Event Beyond Our Reasonable Control. Means as stated in clause 7.1

1.8 Group Booking. Means a Booking that requires our products to be provided to 6 or more people.

1.9 Menu Selections. Means the products from the menu of products available at the name of the site you have selected for every person in the party to your Booking following receipt of the Menu Selections Email and within 7 days.

1.10 Menu Selections Email. Means the email you will receive 28 days before your Arrival Date which will ask you to select products from the menu of products available at the site you have booked for every person party to your Booking.

1.11 No Show. Means as defined in clause 6.9.

1.12 Short Notice Bookings. Means any Booking made where the Arrival Date is within 14 days of the date of the submission of the Booking.

1.13 Site. Means the name of the venue at which your Booking has been made.

1.14 Sites. Means the premises we operate as listed on our website.

1.15 Terms. Any reference to terms or conditions or contract shall mean the terms and conditions of this contract.

2. THESE TERMS

2.1 What these Terms cover. These are the terms and conditions on which you make Bookings with us via our website or via phone and which are then confirmed by way of receipt of a Confirmation Email and how we supply our products to you, whether these are goods or services.

2.2 Why you should read them. Please read these Terms carefully before you agree to complete your booking with us and before you submit any order for products to us. These Terms tell you who we are, how the Booking process works, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

3. INFORMATION ABOUT US AND HOW TO CONTACT US

3.1 Our Websites are operated by Boxpark Limited (we, us or our). We are incorporated in the UK with the company registration number 07236390 and our registered office address is Unit 37-41, 2-10 Bethnal Green Road, London, E1 6GY.

3.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us when you submitted your Booking and to which we sent your Confirmation Email.

3.3 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails and excludes fax.

3.4 Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.

3.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

4. OUR CONTRACT WITH YOU: BOOKING, ACCEPTANCE AND CONFIRMATION

4.1 How you will accept these Terms and Conditions. By successfully submitting your Booking, for the provision of products at any one of our Sites you agree to accept these Terms and conditions.

4.2 How we will accept and confirm your Booking. Our acceptance of your Booking will take place when you receive a Confirmation Email from us which contains a Confirmation Number, at which point a contract will come into existence between you and us. Your Booking and the provision of our products is subject to these Terms. No Booking is accepted or confirmed until you have received from us a Confirmation Email that contains a Confirmation Number. Your Confirmation Number is proof of our acceptance of your Booking. It is your responsibility to ensure the details submitted via our website or via phone when making your Booking are correct. If details you provide are incorrect or if you do not provide the required details we may cancel your Booking and terminate the contract in accordance with clauses 6.7 (c) and 6.8 (b).

4.3 Age restrictions. Your Booking will only be accepted if the person making the Booking is the age of 18 or over and can prove that via the presentation of a valid Passport or Drivers Licence upon the Arrival Date. If any party to your Booking is under the age of 18 you must contact the Site to which your Booking refers directly to inform them that persons included in your Booking are under the age of 18. Some of our sites do not allow guests under the age of 18 during any trading hours, while some sites have restricted timings in place for when guests under the age of 18 are allowed on the premises. Please ask the site for guidance on timings. If the person who made the Booking, or any persons party to the Booking, cannot prove they are the age of 18 or over upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons in the party to a Booking are under the age of 18, we reserve the right to cancel your booking in accordance with clause 6.7 (d) and 6.8 (c).

5. DEPOSIT AND BALANCE FOR PRODUCTS

5.1 Card details. All Bookings made via our website or otherwise require the provision of valid credit or debit card details (in accordance with clause 9.3).

5.2 Deposit. Upon submission of your Booking a deposit will be charged to and taken from the credit or debit card details provided with your Booking. The value of the Deposit will vary depending upon the Site at which your Booking is located. Subject to clauses 6.7 (b) and (f), deposits will be refunded solely at the discretion of the manager of the Site at which your Booking is located.

5.3 Menu Selections

(a) Twenty eight days before your Arrival Date we will send you a Menu Selections Email asking you to make your Menu Selections if relevant to your booking.

(b) You must submit your Menu Selections to us by way of email or via our website within 14 days of the date of your Menu Selections Email.

(c) If you fail to provide us with your Menu Selections, within 14 days of the date of your Menu Selections email (as required by clause 5.3 (b) above we reserve the right to cancel your Booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager of the Site at which your Booking is located.

5.4 Short notice Bookings. You must:

(a) make Menu Selections at the time of the submission of the Booking; and

(b) pay any deposit, at the time of the submission of the Booking.

Our acceptance of Short Notice Bookings is conditional upon the satisfaction of clauses 5.4 (a) and (b) above.

6. CHANGES, CANCELLATION, NO SHOWS AND REFUNDS

6.1 Your rights to make changes. You may make changes to your Booking or Menu Selection up to 14 days before your Arrival Date. If you wish to make a change to your Booking or Menu Selection please do so by visiting the website of the Site at which your Booking is located or by contacting the Site at which your Booking is located directly. We will let you know if the change is possible. All changes to your Booking or Menu Selection are subject to availability at the time the change is requested. If it is possible we will let you know about any changes to the price of the products, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.2 Our right to make changes. We may make changes to your Booking or Menu Selections. This includes, for example:

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to implement minor technical adjustments and improvements, for example to address a security threat;

We may also make more significant changes to your Booking or Menu Selections. If we do so we will notify you as soon as reasonably possible, and if it is 14 or more days from your Arrival Date you may contact us (in accordance with clause 6.10) to cancel the Booking and terminate the contract with immediate effect. Refund of your deposit will be solely at the discretion of the manager at the site at which your Booking is located. We will refund you for any Balance paid for products not received.

6.3 Unavailability or withdrawal of products. We may stop providing certain products, or certain products may become unavailable for delivery on your Arrival Date. If this happens and if your Menu Selections are affected as a result we will use reasonable efforts to contact you at least 14 days in advance, where possible, and offer you what is, in our opinion, a suitable alternative where possible. If no suitable alternative can be offered, in our reasonable opinion, we may at our discretion refund the entirety of any Balance paid for products not received together with any deposit already paid (in accordance with clause 5.2).

6.4 No change to Site. You must attend your Booking at the Site which you selected. We will not allow you to transfer your Booking to any of our other Sites. Failure to attend the Site which you selected on the Arrival Date will be recorded as a No Show and subject to clause 6.9.

6.5 Cancellation by you. You may cancel your Booking, and terminate the contract with immediate effect, up to 14 days from the Arrival Date by providing us with written notice in accordance with clause 6.10. Deposits will be refunded solely at the discretion of the manager of the Site at which your Booking is located.

6.6 Group Bookings. You may cancel a Group Booking, and terminate the contract with immediate effect, up to 21 days prior to the Arrival Date by providing us with written notice in accordance with clause 6.10. Any deposit paid will be refunded solely at the discretion of the manager of the Site at which your Booking is located.

6.7 Cancellation by us. We may cancel your Booking, and terminate the contract:

(a) with immediate effect and without notice to you if you fail to pay us when required to do so in accordance with these Terms;

(b) with immediate effect, or by reasonable written notice where possible, if an Event Beyond Our Reasonable Control (in accordance with clause 7.1) means that we are not able to provide our products to you and fulfil your Booking. In the event of such a cancellation all charges that have been made to the credit or debit card details you provided us including deposit and any Balance paid will be refunded;

(c) with immediate effect if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;

(d) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;

(e) with immediate effect if you fail to provide us with your Menu Selections within 14 days of the date of your Menu Selections email as required by clause 5.3 (b);

(f) by 14 days’ written notice to you if in our reasonable opinion we cannot fulfil your Booking or provide products in accordance with your Menu Selection requirements after having sent you a Confirmation Email. In the event of such a cancellation all charges, including deposit, that have been made to the credit or debit card details you provided to us will be refunded to you.

6.8 Loss of deposit. Any Deposit may become non-refundable or any Deposit that remains unpaid may be charged to the credit card or debit card details provided with your Booking in the following circumstances:

(a) if you fail to pay us when required to do so in accordance with these Terms;

(b) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our goods and services to you, for example the number of people party to your Booking;

(c) if the person who made the Booking or any party to the Booking cannot prove they are over the age of 18 upon arrival at the Site, or if the Site has not been contacted and informed prior to the Arrival Date that persons party to a Booking are under the age of 18;

(d) if you fail to provide us with your Menu Selections, or if you fail to pay the Balance, within 14 days of the date of your Menu Selections email as required by clause 5.3 (b);

(e) if you cancel a Group Booking within 21 days or less of the Arrival Date;

(f) if you cancel a Booking within 14 days or less of the Arrival Date;

(g) if you or any party to your booking fails to attend the Booking at the Site you selected on the Arrival Date and you are recorded as a No Show in accordance with clause 6.9.

(h) if your Booking is cancelled in accordance with clause 6.7 (a), (c),(d) or (e) within 14 days of your Arrival Date.

Whether or not deposits will be refunded is solely at the discretion of the manager of the Site at which your Booking is located.

6.9 No Shows. If you or any party to your booking fails to attend the Booking at the Site you selected on the Arrival Date, we will record that failure to attend as a No Show, and the contract will terminate with immediate effect.

6.10 How to tell us you want to cancel and end the contract. If you wish to cancel you Booking and terminate these Terms in accordance with your rights under clause 6.5 please let us know by doing one of the following:

(a) Phone or email. Call the Site your Booking is located at directly and inform a Manager at that Site. Please provide your name, email address, phone numberand details of the Booking.

You must adhere to the provisions of clause 6.5 and this clause 6.10 when cancelling a Booking.

6.11 How we will refund you. We will refund you any amount that might become due in accordance with these Terms by the method you used for payment.

6.12 When your refund will be made. We will make any refunds due to you as soon as possible. And, if you are exercising your right to cancel in accordance with clause 6.5, where possible within 14 days from the day on which we receive notice of your cancellation.

6.13 We may cancel your booking and terminate the contract at any time if we reasonably believe that the lead person or any member of your party is barred from any of our premises. If we do terminate your booking for this reason we will refund your deposit.

7. GENERAL

7.1 Events beyond our reasonable control. We will not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of the obligations under these Terms if such delay or failure result from events, circumstances or causes beyond our reasonable control. Such events include, but are not limited to:

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom;

(e) any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or subcontractors; and

(i) interruption or failure of utility service.

If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.